Last Updated: June 20, 2026
At BankerMart, we are committed to providing the highest level of service. However, if you ever have a concern or complaint, we want to resolve it quickly and fairly. This page explains our grievance redressal process, which is fully aligned with the Reserve Bank of India (RBI) guidelines on customer service and complaint handling.
We encourage you to first contact us directly – most issues are resolved at the first point of contact. If you are not satisfied, you can escalate your complaint through the channels described below.
You can file a complaint through any of these channels:
To help us resolve your issue quickly, please provide:
We follow a transparent, step‑by‑step process to ensure every complaint is handled properly:
If your complaint relates to a banking or financial service provided through our platform and you are not satisfied with our resolution, you have the right to approach the Reserve Bank of India Ombudsman.
The RBI Ombudsman scheme is a free and independent grievance redressal mechanism for customers of banks and other regulated entities. Key points:
To file a complaint with the RBI Ombudsman, visit the official portal: https://rbi.org.in/Scripts/Complaint.aspx
You can reach us through the following channels for any grievance or query:
| Mode | Details |
|---|---|
| 📧 Email (Grievance) | grievance@bankermart.com |
| 📧 General Support | support@bankermart.com |
| 📞 Phone | +91 7835 949091 (Mon–Fri, 9 AM – 6 PM IST) |
| 📍 Postal Address | Grievance Redressal Officer, BankerMart, Plot No. 56, Rajesh Enclave, Sneh Vihar, Bhondsi, Gurugram, Haryana 122101, India |
| 🌐 Website | https://bankermart.com |
If you wish to contact the RBI Ombudsman directly, here is the information:
You can also contact the nearest RBI office – the list of offices is available on the RBI website.
We handle all complaints related to our services – including loan comparison, eligibility checks, calculator errors, misleading information, or any issue you face while using our platform.
We aim to resolve most complaints within 7 working days. If the matter is complex, we may take up to 30 days as per RBI guidelines.
You can escalate the matter to the RBI Ombudsman after receiving our final response or after 30 days from the date of your complaint (whichever is earlier).
No. Our grievance process is completely free of charge. The RBI Ombudsman process is also free.
You can file a complaint on behalf of a family member or a legally authorised representative, but you must provide a written authorisation.
Please keep copies of emails, transaction records, screenshots, and any other evidence that supports your complaint.
Yes, you can withdraw your complaint at any time by sending a written request to our grievance team.
No, our central grievance team is based in Gurgaon. However, you can reach us via email or phone from anywhere in India.
We provide a unique reference number upon acknowledgment. You can use this number to refer to your complaint in future communications.
The RBI Ombudsman is an independent authority that resolves disputes between banks/regulated entities and their customers. It can recommend compensation and other remedies.
Yes, the Ombudsman can pass orders that are binding on the regulated entity, subject to certain monetary limits and conditions.
Yes, you must file your complaint with the Ombudsman within one year from the date of the cause of action or the date you received our final response (whichever is later).
If the Ombudsman rejects your complaint, you can take legal recourse through civil courts or other appropriate legal forums.
If the issue is related to the bank's product or service, you should first contact the bank directly. However, if your complaint is about information displayed on our platform, we will investigate it.
We will provide you with a written final response. You can also request an additional copy by emailing us.
Yes, our registered office address is listed above. You can send your complaint via postal mail or visit by appointment.
Absolutely. We treat all complaints with strict confidentiality and only share information with authorised personnel or regulatory authorities as required by law.
If you are unhappy with how your complaint was handled, you can escalate it to the senior management by emailing support@bankermart.com (subject to review).
You can write your complaint in English, Hindi, or any major Indian language. We will try to respond in the same language to the extent possible.
No, the RBI Ombudsman service is completely free for complainants.